The Douglas County 911 Dispatch Center is now capable of accepting live text messages from people in need of assistance and unable to make a phone call. Previously text messages for Douglas County were routed and initially responded to by dispatchers in another county. This was necessary as the state worked to upgrade text to 911 capabilities in phases. Douglas County dispatchers are fully trained to receive and respond to the text messages. Douglas County Sheriff Troy Wolbersen said that he is asking that texting to 911 be reserved for only those situations where a person can’t safely make a call, the person is hard of hearing or has a speech impediment,” “Texting is an option for those who need it, not a convenience.”


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